FAQ

Covid 19 FAQ — All Your Questions Answered Here

Everything you need to know about Covid 19 — registration, login, payments, bonuses, gaming, and security — answered clearly and simply on this FAQ available on the page.

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Why read the Covid 19 FAQ?

Find answers to most issues right here — no need to contact support

Full answers in Bengali

All answers are written in plain, easy-to-understand English — no complicated language. Players from anywhere in Bangladesh will find them straightforward to follow.

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Get answers instantly without waiting for support. Payments, bonuses, or registration — resolve any issue in moments.

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Registration, payments, bonuses, games, and security — organised across seven categories, so you can easily find the section that applies to your issue.

Regular Updates

The FAQ is updated instantly whenever Covid 19 introduces new features, rule changes, or offers — making it your most reliable source of information.

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If you can't find your answer in the FAQ, our 24/7 Bangla live support team is always here to help.

Frequently Asked Questions (FAQ)

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On the registration page Go to the page and fill in the form with your mobile number or email address. Set a strong password and verify with OTP. The entire process takes just 3 minutes.
  • You must be 18 years of age or older.
  • Only one account is allowed per person.
  • Email/SMS verification is required after registration.

To register, you'll need to provide your full name, mobile number or email address, date of birth, and a strong password. You may also be asked for your National ID or passport details later for KYC verification.

No. Under Covid 19's policy, each person may only operate one account. Creating multiple accounts may result in all accounts being suspended and balances forfeited. To learn more, Terms & Conditions Read it here.

On the login page go to the login page and click the "Forgot Password?" link. Enter your registered mobile number or email and an OTP will be sent to you. Use that code to set a new password — the whole process takes just 2–3 minutes.

After five consecutive incorrect password attempts, your account will be temporarily locked for 30 minutes. Try again after 30 minutes or reset your password. If the issue persists, contact our live support.

Absolutely. The Covid 19 website is fully mobile responsive. You can easily access it from any smartphone browser, Sign In. You can also add a shortcut to your home screen for quick access.

Covid 19 supports deposits via bKash, Nagad, Rocket, and bank transfer. All payment methods are secure and funds are credited to your account instantly.

For KYC-verified accounts, withdrawals are typically processed within 15 minutes to 1 hour. Bank transfers may take 1–3 business days. Before withdrawing, make sure all bonus wagering requirements have been met.

The minimum deposit is ৳200 and the minimum withdrawal is ৳500. Maximum deposit and withdrawal limits depend on your account's KYC level and VIP tier. For details, Platform See the page for details.

Limited withdrawals are possible without KYC, but full verification is mandatory for larger amounts. To verify quickly, upload a photo of your national ID and a selfie. Verification is typically completed within 24 hours.

New members receive up to a 100% welcome bonus on their first deposit. Registration after your first deposit following registration, the bonus is automatically credited to your account. To withdraw the bonus, you must meet the specified wagering requirements. For details, Latest Promotions See the page for details.

Log in every day and your daily login bonus will be credited to your account automatically. Just go to the Bonuses section and click the "Claim" button. Log in on consecutive days and your streak bonus keeps growing.

A wagering requirement is the condition that determines how many times you must bet bonus funds before you can withdraw them. For example, a 20x wagering requirement on a ৳1,000 bonus means you need to place ৳20,000 worth of bets. The terms for each bonus are available on the Rewards Full details are available on the page.

Yes. When a friend registers using your referral link and makes their first deposit, you'll earn a referral bonus. For full details on the referral program, Rewards See in category.

Covid 19 offers 500+ games, including:
  • Live Casino: Baccarat, Roulette, Blackjack, Poker
  • Slots: Classic Slots, Video Slots, Progressive Jackpots
  • Sports Betting: cricket, football, tennis, kabaddi
  • Lottery & Instant Win Games
To see all games, Games Visit the page.

Yes, our Betting This section is active 24/7. Live betting is available on cricket, football, and other sports from around the world. Odds update in real time, so you can place your bets at exactly the right moment.

Lottery Visit the page to view all ongoing lottery draws. Purchase your tickets and wait for the draw date. Any winnings are credited to your account automatically. New lottery draws are held every week.

Yes. Covid 19 uses full SSL encryption. Your personal information and financial transactions are transmitted through encrypted channels. We never sell or share your data with third parties. For more details, visit our Privacy Policy Read it here.

account Log In then go to your account settings. You'll find the Two-Factor Authentication (2FA) option under the "Security" section. Once enabled, an OTP will be sent to your mobile on every login. Keeping this feature active is strongly recommended to keep your account secure.

Change your password immediately and enable 2FA. Contact our support team right away. We'll review your account activity log and help resolve the issue. If you notice any suspicious activity, you can also request a temporary account lock.

The official Covid 19 website is only available at covid19.ws. Never enter your login details on any other domain. Covid 19 will never ask for your password via SMS or email. If you receive a suspicious message, contact support immediately and do not click any links.

Covid 19 is an internationally licensed online gaming platform committed to promoting responsible gaming among its users. Our Responsible Gaming page and Terms & Conditions Read more for details.

No separate application is needed for the VIP program. Points are earned automatically with every bet you place, and your tier upgrades accordingly. Higher VIP levels unlock a dedicated account manager, increased withdrawal limits, and exclusive bonuses. Learn more Rewards See the page for details.

Yes, you can request to close your account at any time. Contact our support team and they will take care of the process. Make sure to withdraw any remaining balance before closing your account. A self-exclusion option is also available as part of responsible gaming — learn more Responsible Gaming page.

You can reach our support team through the following channels:
  • Live Chat: Available 24/7 from any page on the site
  • Email: support@covid19.ws
  • Response Time: Average response time: 2 minutes via live chat, within 12 hours by email
All our agents provide support in Bengali.

Covid 19 FAQ — Detailed Information

Covid 19 One of Bangladesh's most popular online gaming platforms. Millions of users enjoy our FAQ Use the categories to find answers to your questions. This page is designed so you can resolve most issues on your own without needing to contact support.

Tips: Type a keyword into the search box at the top of the page — such as "bonus", "withdrawal", or "password" — and the relevant FAQs will filter instantly.

Registration & Account

Covid 19Registering on - is completely free and takes just a few minutes. You must be 18 or older to create an account. Make sure all the details you provide are accurate, as they will be verified against your documents during KYC. Incorrect information can complicate account verification and cause issues with withdrawals.

Once registered, you can update your details from your profile settings. However, changing your name or date of birth may require assistance from support. Identity verification applies to all changes.

Payment Methods & Security

Covid 19The payment system at -is completely secure and fast. Instant deposits are available via bKash, Nagad, and Rocket. Every transaction is protected with SSL encryption. There are no hidden charges for deposits. Withdrawals are processed fastest for KYC-verified accounts, so complete your KYC verification as soon as possible.

For any payment-related issues — such as a deposit not arriving or a withdrawal being delayed — contact us via live chat immediately. Our payments team is available 24/7.

About Bonuses & Promotions

Covid 19- runs a variety of bonuses and promotions on a regular basis — from welcome bonuses and daily login bonuses to weekly cashback, reload bonuses, and tournament prizes. Find everything on our Latest Promotions page stays up to date. Each bonus has its own terms and expiry, so read the conditions before claiming.

VIP members enjoy greater benefits. Higher tiers offer increased cashback rates, higher withdrawal limits, and a dedicated account manager. Rewards Full details of the VIP program are available on the page.

Responsible Gaming

Covid 19 Responsible gaming is always our top priority. We believe gaming should be about entertainment, not addiction. Set your own betting limits, stick to your budget, and maintain a healthy balance between gaming, family, and your professional life. If you feel gaming is getting out of control, please reach out to our Responsible Gaming Self-exclusion and other support options are available on the page.

Still haven't found a solution?

Our Bengali support team is with you 24/7. Get a response via live chat in just 2 minutes.

support@covid19.ws

Contact Support

If you can't find your answer in the FAQ, our team is always ready to help

Live Chat

Available 24/7. Average response time just 2 minutes. Support in Bengali.

Email Support

Support@covid19.ws — you'll receive a detailed response within 12 hours.

Sitemap & Guide

For a full list of all pages, Sitemap Check it out — you'll find page-by-page guides there.

Get Started Now

Got all your answers? Join now!

Register for free and enjoy a welcome bonus, 500+ games, and 24/7 Bengali support. Get started in just 3 minutes.

By registering, you agree to our Terms & Conditions and Privacy Policy you agree. For users aged 18+ only .

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